Sangoma, Sphinx Medical Partner to Address Outdated Healthcare Phone Systems

The Sangoma-Sphinx PRM system allows medical practices to offer 24/7 virtual consultations.

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iStock/Liudmila Chernetska

Sangoma Technologies has partnered with Sphinx Medical, a company specializing in AI-based healthcare call management systems, to address the healthcare industry's outdated phone systems. Together, they’ve introduced a new Patient Relationship Management (PRM) system that makes it easier for doctors’ offices to connect with patients.

Sangoma’s unified communications platform is now integrated with Sphinx Medical’s CallMyDoc, an AI-powered Interactive Voice Response (IVR) system that connects calls with patient records, providing instant access to patient information during every call. Tailored to the unique needs of medical practices, the solution integrates with most Electronic Health Records (EHR) systems and is fully HIPAA-compliant, ensuring secure telehealth services.

The Sangoma-Sphinx PRM system allows medical practices to offer 24/7 virtual consultations, provide multilingual support, and automate follow-up care. It drives revenue by improving staff efficiency, increasing patient retention, and creating new revenue streams with targeted marketing for specialized services.

By simplifying operations and improving the patient experience, Sangoma and Sphinx Medical hope to set a new standard for healthcare communication.

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